Refund and Returns Policy

 

At Motors Technic, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we’re here to help. Please review our Refund and Returns Policy for more information.

Returns

  • Eligibility for Returns: You may return items within 15 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase is required for all returns.

  • Non-Returnable Items: Certain items are exempt from being returned. These include:

    • Electrical components
    • Customized or special-order parts
    • Items that are not in their original condition or have visible signs of use

  • Return Process: To initiate a return, please contact us at mt@motorstechnic.com or call us at 8750387081. Once your return request is approved, you will receive instructions on how and where to send your item. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item sent).

Refunds

  • Refund Approval: Once we receive your returned item, it will be inspected. If the item is in its original condition, we will notify you via email and process your refund.

  • Refund Method: Refunds will be credited back to your original payment method within 7-10 business days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

  • Partial Refunds: In certain circumstances, only partial refunds may be granted. This includes:

    • Items returned after 15 days of delivery
    • Items not in their original condition or missing parts

Exchanges

If you need to exchange an item, please contact us at mt@motorstechnic.com or call 8750387081. We will provide you with details on how to proceed. Exchanges are subject to product availability.

Shipping Costs for Returns and Exchanges

Customers are responsible for shipping costs associated with returning or exchanging items, except in cases where the return is due to a mistake on our part or if the product is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us at:

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